Privacy Policy

Effective Date: 10/09/2024

Last Updated: 01/01/2025

Website: https://www.townofhamburgems.com/privacy

Town of Hamburg EMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information. By using our website, services, or communicating with us via SMS or other channels, you agree to the terms outlined in this policy.

1. What Personal Information We Collect

We may collect the following categories of personal information: 

- Contact Information: Name, phone number, email address, and mailing address. 

- Emergency Information: Medical conditions, emergency contacts, and insurance information when necessary for EMS services. 

- Website Usage Information: IP address, browser type, pages visited, and usage data collected through cookies or similar technologies. 

- SMS Communication: Phone number and message content when you opt in to receive SMS notifications or alerts.

2. How Personal Information Is Used

We use your personal information for the following purposes: 

- To provide emergency medical services and respond to your inquiries. 

- To send updates, service notifications, and alerts (including via SMS with your consent). 

- To improve our services and website functionality. - To comply with legal and regulatory obligations.

3. Who Personal Information Is Shared With

We do not sell your personal information. Your information may be shared only under the following conditions: 

- With authorized personnel within the Town of Hamburg EMS to fulfill service obligations. 

- With emergency service partners (e.g., hospitals, ambulance services) as necessary to provide care. 

- With third-party service providers who assist with website operations, billing, or communication—only under strict confidentiality agreements. 

- As required by law or to protect the rights, property, or safety of our community or others.

4. SMS Consent and Communication

If you provide your phone number and opt in to receive SMS communications from Town of Hamburg EMS, your consent will only be used for the purpose of communicating updates or information related to our services.

SMS consent is not shared with third parties or affiliates for marketing purposes. You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly.

5. Your Privacy Choices

You have the right to: 

- Access and update your personal information. 

- Opt out of marketing or promotional communications. 

- Withdraw consent for SMS messages. - Request deletion of your data, subject to legal and operational requirements.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, use, or disclosure.

7. Privacy Policy Accessibility

This Privacy Policy is easily accessible: 

- Linked near all SMS opt-in or consent language on our web forms. 

- Linked in the footer of every page on our website. 

- Available at: https://www.townofhamburgems.com/privacy

8. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact: 

Town of Hamburg EMS 

PO Box 88 Hamburg, NY 14075

Phone: (716) 250-3445 

Website: https://www.townofhamburgems.com